Last Updated: July 2026

Overview

Thank you for choosing PLAYFOREX® Lifestyle Care.

At PLAYFOREX®, we are committed to delivering premium-quality products with speed, reliability, and complete discretion. We work with trusted courier partners to ensure that every order reaches you safely and securely while maintaining the highest standards of customer privacy.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

Order Processing

• Orders are processed within 24–48 business hours after successful payment or order confirmation.
• Orders placed on Sundays or public holidays are processed on the next working day.
• During festive seasons, promotional campaigns, or high order volumes, processing times may be slightly extended.
• Once your order has been dispatched, you will receive your tracking details via Email and/or SMS.

Shipping Coverage

Currently, PLAYFOREX® ships across India.

At this time, international shipping services are not available.

Delivery Time

Estimated delivery timelines are:

Delivery timelines are estimates only and may vary due to weather conditions, courier delays, public holidays, natural disasters, or other unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• Eligible orders may qualify for Free Shipping, as displayed during checkout.
• Any promotional free shipping offer is subject to change without prior notice.

Cash on Delivery (COD)

PLAYFOREX® offers Cash on Delivery (COD) service on selected PIN codes across India.

Please note:

• COD availability depends on your delivery location.
• Availability will be automatically shown during checkout.
• Additional COD handling charges may apply, if mentioned during checkout.
• Customers are requested to keep the exact payment amount ready at the time of delivery.

To maintain smooth operations and reduce fraudulent orders, PLAYFOREX® reserves the right to restrict or disable COD services for:

• High-value orders
• Certain delivery locations
• Customers with repeated order refusals
• Customers with excessive Return-to-Origin (RTO) history
• Any suspicious or fraudulent activity

Order Tracking

After your order has been shipped, a tracking link will be sent to your registered Email and/or Mobile Number.

Customers can monitor the shipment status using the provided tracking details.

Discreet Packaging

Your privacy is our highest priority.

Every PLAYFOREX® order is packed in 100% discreet, secure, and tamper-resistant packaging.

The outer package does not reveal the product name, brand identity, or package contents, ensuring complete confidentiality throughout the delivery process.

Delivery Attempts

Our courier partners will make multiple delivery attempts.

If delivery cannot be completed due to:

• Incorrect address
• Incorrect phone number
• Customer unavailable
• Delivery refused

the shipment may be returned to our warehouse.

Additional shipping charges may apply for re-dispatch requests.

Lost, Damaged or Incorrect Orders

If your order is:

• Damaged during transit
• Incorrect
• Defective
• Incomplete

please notify us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

• Order Number
• Clear product photographs
• Packaging photographs
• Unboxing video (recommended)

Claims submitted after the specified time may not be eligible for replacement or refund.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, PLAYFOREX® shall not be held responsible for delays caused by:

• Courier service disruptions
• Weather conditions
• Natural disasters
• Government restrictions
• Public holidays
• Operational circumstances beyond our control

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

PLAYFOREX® shall not be responsible for delivery failures resulting from incorrect addresses, incomplete information, or incorrect contact details provided by the customer.

Order Cancellation After Shipment

Orders cannot be cancelled once they have been dispatched from our warehouse.

For further information, please refer to our Cancellation & Refund Policy.

Customer Support

For shipping-related assistance, please contact us:

PLAYFOREX® Lifestyle Care

Email: support@playforcex.in

Phone: +919129302380

Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM 

Our Commitment

At PLAYFOREX®, we are dedicated to providing:

• Premium Quality Products
• Fast & Reliable Delivery
• Secure Payments
• 100% Discreet Packaging
• Trusted Customer Support
• Complete Customer Privacy

Thank you for choosing PLAYFOREX® Lifestyle Care. We appreciate your trust and look forward to serving you.